1. Be Prepared - check in with yourself, rest, be calm, take 100% responsability for your part
2. Act immediately - get it out in the open - the sooner you can resolve it the better
3. Find a private, neutral place
4. Be aware of your body language
5. Share honestly about your feeling and speak responsably - no blaming - “I felt” not “You made me feel”
6. Identify the source of the conflict
7. Listen
8. Create the solution together
9. Come to an agreement about a plan
10. Leave on a positive note
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